PROCESS OF A CLAIM
We want to work with you to make sure your claim is processed efficiently and with the highest level of service.
We know this is a challenging time for you, and we want to make the restoration process as simple as possible. There are generally two phases to a claim - the Emergency Phase and the Restoration Phase.
1) THE EMERGENCY PHASE
How the emergency process works to bring you back to pre-loss conditions as soon as possible.
STEPS IN THE EMERGENCY PHASE
Obtain a signed emergency work authorization
Gain access to the location of loss
Leave all drying equipment running
Obtain a completed quality questionnaire and signed certificate of satisfaction
2) THE RESTORATION PHASE
How our restoration process can help clear your mind of any worries as we bring your home back to its pre-loss conditions.